Partners
Vol. I · § Referrers & collaborators
The people who already help — refer the people who need us.
Most of our applicants reach us through someone they already trust — a housing officer, GP, head teacher, debt adviser or food-bank coordinator. We work alongside you, not around you.
140+
Active partner organisations
5 days
Maximum response time on a referral
94%
Of partner referrals proceed to support
£0
Cost to partners — ever
§ I · Who can partner with us
Four kinds of partnership.
All on the same terms.
Type 01
Councils & housing
Local authorities, housing associations, homelessness teams, welfare-rights officers and Discretionary Housing Payment teams.
- ·Discretionary Housing Payment shortfalls
- ·Section 21 / eviction prevention
- ·Deposit-replacement schemes for rough sleepers
- ·Homeless prevention duty referrals
Type 02
Healthcare & care
NHS Trusts, GP surgeries, hospital social-work teams, hospices, mental health services and adult social care.
- ·Discharge support after a hospital admission
- ·Mobility & home-adaptation fast-tracks
- ·Mental health crisis financial support
- ·Carers' respite funding referrals
Type 03
Education & community
Schools, FE colleges, universities, food banks, community centres and grassroots advice services.
- ·Uniform & equipment grants
- ·Tuition top-ups and exam fees
- ·Bridge-loans for adult learners
- ·Joint signposting with foodbank casework
Type 04
Corporate & philanthropic
Employers, professional services firms, trade unions and charitable trusts running employee-hardship or grant-making programmes.
- ·Employee hardship fund partnerships
- ·Trust-funded restricted lending pools
- ·Workplace payroll-giving schemes
- ·Pro-bono caseworker secondments
§ II · How partnership works
Four stages, set up once.
Then it runs.
01
About a week
Sign up your team
Nominate a referral lead. They complete a 45-minute online induction and become the named point of contact between your organisation and ours.
02
Five working days, guaranteed
Refer applicants
Use our secure online referral portal, or speak to a caseworker. Referrals are flagged as priority — your applicants skip the public application queue.
03
Within 72 hours for urgent cases
We respond — to them and to you
We contact the applicant directly within five working days. Your referral lead receives a status update at the same time, so you always know the outcome.
04
Quarterly · audited annually
Outcomes & reporting
Each quarter we send your referral lead a confidential outcomes report — number of referrals, amounts lent or granted, repayment progress and impact narratives. Used by many partners for their own funder reporting.
§ III · A few of our current partners
The organisations below have referred at least one person to us in the last year. Names listed with permission. A full partner register is available on request.
Westminster City Council
Referring since 2023
Peabody Trust
Referring since 2023
Citizens Advice
Referring since 2023
Shelter
Referring since 2023
NHS Greater Manchester
Referring since 2023
Crisis UK
Referring since 2023
Trussell Trust
Referring since 2023
StepChange
Referring since 2023
Placeholder names — illustrative of the kind of organisation we work with.
§ IV · Partner pack
Everything your team needs.
Download the materials below before signing up — they answer most questions, and most partner leads share them with their teams in week one.
Referral pack (PDF, 12 pages)
Eligibility, scope, the referral form, and FAQs for your staff.
Safeguarding policy
Our safeguarding framework, named DSL, and shared-information arrangements.
Outcomes framework
How we measure and report referral outcomes. Mirrors common social value frameworks.
Branded posters & leaflets
Print-ready materials for your waiting rooms, schools, food banks and community spaces.
§ V · Set your organisation up
Tell us about
your organisation.
A member of our partnerships team will be in touch within two working days to arrange your induction. There is no cost. No contractual lock-in. Many partners pause for months at a time during quieter periods — that's fine too.
A short note to existing partners
Thank you. The people you have referred have, in turn, become some of our most consistent donors and volunteers. The circle works because you make it work — quietly, in surgery rooms, school offices and housing waiting areas, every working day.
