A real phone number.
A real address. A real person.

You can speak to us in whichever way is easiest — phone, email, in person, through a partner, in a different language. We do not use chat-bots. Every message reaches a named caseworker.

In a safeguarding emergency or immediate danger?

If you or someone you know is at risk right now, please contact emergency services on 999 (or text 999 if you cannot make a voice call and have registered the service). For non-emergency safeguarding, contact our Designated Safeguarding Lead directly on 0808 168 8590 or safeguarding@unityrelief.org.uk.

§ I · Direct channels

Four ways to reach us.
All read by a person.

01
Phone
0808 168 8500
Mon–Fri, 9am–5pm. Free from UK landlines and mobiles. Voicemail outside hours — we return calls within one working day.
02
Email — general
hello@unityrelief.org.uk
For general enquiries. We aim to reply within two working days. Do not include sensitive personal or financial information in your first message.
03
Email — caseworker
casework@unityrelief.org.uk
If you have an existing application or a named caseworker. Monitored hourly during office hours.
04
Post
Unity Relief UK, 4th Floor, 25 Greville Street, Holborn, London EC1N 8SQ
Letters take 3–5 working days to reach a caseworker. Photo ID and bank statements: never send originals — copies only.

§ II · In person

Drop in.
No appointment needed.

We share office space with established advice partners in six cities. Come in for a half-hour conversation — no application needed. Bring whatever paperwork is in front of you.

London
Hosted by Hackney Citizens Advice
Tuesdays 10am–2pm
Birmingham
Hosted by Birmingham Settlement
Wednesdays 10am–1pm
Manchester
Hosted by Greater Manchester Poverty Action
Thursdays 11am–3pm
Glasgow
Hosted by Glasgow Council for the Voluntary Sector
Fridays 10am–2pm
Cardiff
Hosted by Citizens Advice Cardiff & Vale
Mondays 11am–3pm
Belfast
Hosted by Advice NI
Wednesdays 10am–1pm

If none of these cities are reachable for you, we will arrange a phone or video appointment at a time that suits — or visit you at home if travel is genuinely impossible. Please ask.

§ III · Languages & access

We work in
seventeen languages.

Trained interpreters are arranged at our cost — never yours. We provide written materials in large print, plain text, EasyRead, and braille on request. Welsh-language materials are available across all services in Wales.

Mae deunyddiau Cymraeg ar gael ar gais.

English
Welsh (Cymraeg)
British Sign Language
Arabic
Urdu
Bengali
Polish
Romanian
Punjabi
French
Portuguese
Somali
Tigrinya
Mandarin
Cantonese
Spanish
Turkish

Don't see your language? We can usually arrange one within 48 hours. Call us and we will book the right interpreter.

§ IV · Or send a message

For everything
non-urgent.

A caseworker will reply by the channel you choose (email or phone). If your enquiry is about an existing application, please use the email address listed in your acknowledgement letter — it routes directly to your caseworker.

§ V · If something went wrong

Complaints, named and answered.

If anything about your experience with us has gone wrong — slow response, unclear decision, an unkind interaction, a broken commitment — we want to hear about it.

Our complaints process is three stages: an informal response from your caseworker, an independent review by a senior manager, and finally — if still unresolved — escalation to our Trustees and external regulators (the Fundraising Regulator and the Charity Commission).

Read the full complaints process

A real phone number. A real address. A real person.

Four ways to reach us. All read by a person.

Drop in. No appointment needed.